When will my product be shipped?
Order processing time – 7-8 days. Shipping time 5 to 7 days.
Is my purchase eligible for exchange, and how do I exchange my purchase?
If there are any issues with your product, you can raise a replacement or exchange request within 3 days of receiving the product.
Successful pick-up of the product is subject to the following conditions being met:
Correct and complete product (with the original brand, article number, un-detached “Do Not Remove” tag, product’s original packaging, freebies and accessories)
The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable)
When will I receive the exchanged item?
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.
When will I receive my credit note?
• Once our team conducts a quality check at our warehouse, we will offer you a credit note.
• We offer credit notes only.
• If your purchase is eligible for a free return or exchange as explained above, the credit note will also include the proportionate shipping charge.
• The credit note will be valid for a month from the date of issuance, and can be redeemed online.
Terms and conditions
Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
• Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note.
• Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
• We offer replacements, or size exchanges in case of clothing, for the same product or style you have purchased, or for any other clothing product of the same or lesser value.
• International orders are not eligible for exchanges or returns.